Job Opening: Resident Services Director, Syracuse Housing Authority

The work involves responsibility for coordinating and supervising the development, implementation, monitoring, and evaluation of a variety of agency programs. Emphasis is on programs which are designed to improve resident self-sufficiency, promote good resident-management relationships, and communicate SHA’s mission to the community. Work is performed under the general direction of an administrative supervisor with considerable leeway given for the exercise of initiative and independent judgment. Supervision is exercised over the supervisors of the various programs. Does related work as required.

Typical Work Activities

• Coordinates SHA’s grant funded service programs for residents that are intended to provide for the health, education, employment and social service needs of SHA’s tenants and improve residents’ self sufficiency. Programs include HUD’s Ross Grant Service Coordination Program, Neighborhood Networks computer centers for residents, Elderly Services nutrition and health programs, SHA’s social work program, and programs that provide support services for SHA’s resident organizations.
• Assists staff in planning and organizing new programs and modifying existing programs based on the needs of the residents, available community services and available funding.
• Prepares project proposals and budgets to obtain funding for programs; researches possible sources of grant funding.
• Supervises staff by assisting in program development and implementation, setting goals and performance standards, coordinating work among the various programs and evaluating program results in meeting program performance standards and goals.
• Acts as a liaison with outside agencies and community partners for joint program development.
• Represents SHA at various community functions to exchange information or develop community partnerships with other agencies.
• Assists the administration of SHA in the development of policy, procedures and an ongoing strategic planning program.
• Assists the administration of SHA in the development and implementation of programs designed to communicate SHA’s mission and services to the community, including marketing initiatives through promotional literature, internet and related electronic formats. Coordinates the development of web content, pamphlets and branding materials with staff and vendors and assists with the preparation of SHA’s annual report.
  

Full Performance, Knowledge, Skills, Abilities and Personal Characteristics

• Good knowledge of the characteristics, needs and interests of public housing residents Thorough knowledge of community agencies, facilities and services which can be utilized to aid residents.
• Good knowledge of accepted case management techniques.
• Good knowledge of federal, state, and local housing regulations as they apply to agency programs.
• Good knowledge of the principles and practices of public administration.
• Working knowledge of public information and relations techniques.
• Ability to cite objectives and to plan and develop programs to meet these objectives, including the ability to prepare program proposals and budgets.
• Ability to plan, organize and direct resident activities.
• Ability to supervise employees.
• Ability to communicate effectively both orally and in writing.
• Ability to establish comfortable and effective relationships with others.
• Ability to secure the cooperation of others.
• Ability to successfully work with and serve a diverse local community.
• Initiative and resourcefulness, tact and courtesy.
• Physical condition commensurate with the demands of the position.
  

Minimum Qualifications

• Graduation from a regionally accredited or NYS registered college or university with a Master’s Degree in public administration or human services or resources and three (3) years of professional level work experience in , public administration, human service or community service agency administration, community planning or management planning in a public sector agency or its equivalent in the private sector; or,

• Graduation from a regionally accredited or NYS registered college or university with a BA degree in public administration or human services or resources and four (4) years of professional level work experience in , public administration, human service or community service agency administration, community planning or management planning in a public sector agency or its equivalent in the private sector; or,

• Eight (8) years of professional level work experience in public administration, human service or community service agency administration, community planning or management planning in a public sector agency or its equivalent in the private sector; or,

• A satisfactory equivalent combination of training and experience as defined by the limits of (A), (B), (C) and (D).